Shipping policy

Shipping Policy

Last updated: July 26, 2026

Order processing

Orders are typically prepared within 2–4 business days, excluding weekends and holidays. You will receive a confirmation email after checkout and another notification when your order ships.

Rates and delivery estimates

Available shipping methods, rates, and estimated delivery windows are shown at checkout based on the destination. Delivery estimates begin after the order has been processed and are not guarantees. Carrier delays, severe weather, peak periods, and address issues may affect delivery.

Destinations

We currently ship only to destinations offered at checkout. If your location is not available, contact teamzula2@gmail.com before ordering. Customers are responsible for any customs duties, import taxes, or local fees where applicable.

Tracking

When tracking is available, it will be included in the shipping confirmation email. Tracking may take up to 48 hours to update after the carrier receives the package.

Address changes

Review your shipping address carefully at checkout. Contact us as soon as possible if it needs to be corrected. We cannot guarantee a change after fulfillment begins and are not responsible for delays or loss caused by an incorrect address supplied at checkout.

Damaged, missing, or delayed packages

If an order arrives damaged, keep the product and packaging and email teamzula2@gmail.com with your order number and photographs so we can help. If tracking shows delivered but the package is missing, first check with household members, neighbors, and the carrier, then contact us.

Questions

For shipping questions, contact teamzula2@gmail.com.