Refund policy

30-day returns

You may request a return within 30 days after receiving your item. To be eligible, the item must be unused, in the same condition in which it arrived, and in its original packaging. Proof of purchase is required.

Starting a return

Contact us at teamzula2@gmail.com before sending an item back. If your return is accepted, we will provide the return address and packing instructions. Returns sent without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. Original shipping charges are not refundable except where required by law.

Damages and issues

Inspect your order when it arrives and contact us promptly if it is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions

Gift cards and final-sale items cannot be returned. We may decline items that show use, damage after delivery, or missing components.

Exchanges

The fastest way to exchange an item is to request a return and, after acceptance, place a separate order for the replacement.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, subject to applicable law. The item must be in the same condition in which it arrived and in its original packaging, with proof of purchase.

Refunds

We will notify you after inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after approval, contact teamzula2@gmail.com.